Joao
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Recent activity by Joao-
How to get started?
Create a Wix account and Wix site. Connect a domain to your Wix site. Find our Usercentrics for Wix app in the Wix app market and add it to your site. Wait for the scan to finish. Use the defaul...
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How do we evaluate your app?
Your app is evaluated on whether it runs prior consent and whether it provides a necessary/essential service*. If your app runs prior consent and is not necessary/essential it gets highlighted. If...
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How long does it take for changes in the app dashboard to become live on the website?
Changes made in the app dashboard usually become live within a few seconds.In most cases, the update is applied in less than 5 minutes.In rare edge cases, it may take up to 30 minutes for the chang...
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Why is my app listed as “Essential” when it is not?
Wix lists every 3rd party app as “Essential” and puts the responsibility for consent-awareness on the provider of the app.
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How can I hide the Privacy Trigger (fingerprint button)
In the Privacy Trigger tab, you can configure its visibility:Go to Privacy Trigger settings.Select the option Show on selected pages.Add at least one page where you want the Privacy Trigger to rema...
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How can I alter the blocking?
You cannot change the blocking on your own. You must reach out to the app developer (either Wix or third party app developer like us)
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How can I challenge the way my app is categorized on the banner?
Wix controls under which circumstances your app is allowed to load. If you want to challenge their determination, you'll need to reach out to Wix' support team.
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Where can I find the invoice for the Premium app subscription?
Invoices for the Premium app subscription are managed directly by Wix, not by the Usercentrics app.You can access and download your invoices from the Billing History section in your Wix dashboard:h...
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How can I challenge recommended categorization in the scan report?
If you disagree with how your app is categorized you can reach out to Usercentrics for Wix support.
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Why are components blocked even when I disable the banner?
Because when our CMP is installed Wix is setting the default consent to “necessary only” for the site. Either you need to have our CMP turned on or Wix’s banner active to give consent.